Terms of service

Store: Rovantra
Address: Arcadiastraße 32, 40472 Düsseldorf, Germany
Email: contact@rovantra.com
Phone: +49 9223 8063660
Full Name: Kathrin Kerstin

Welcome to Rovantra. By accessing this website or placing an order through our store, you agree to comply with the following Terms of Service. Please read these terms carefully before using our website or purchasing our products.

1. Overview

This website is operated by Rovantra. Throughout the site, the terms “we”, “us”, and “our” refer to Rovantra. By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service and any related policies referenced on this site.

2. Online Store Terms

By using this website, you confirm that you are at least the legal age of majority in your country or have permission from a legal guardian to use this site. You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws while using our website.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You understand that certain content (excluding payment information) may be transmitted across networks in unencrypted form. All payment details are securely encrypted during transmission.

4. Products and Pricing

All prices displayed on our website are listed in euros (€) and include VAT unless otherwise stated. We reserve the right to update or discontinue products, change pricing, or modify promotional offers at any time without prior notice. While we aim for accuracy, product descriptions, images, and specifications may occasionally contain minor variations or errors.

5. Orders and Payments

By placing an order, you confirm that the information you provide is accurate and complete. Payments are processed through secure third-party payment providers, and we do not store your payment card information. We reserve the right to cancel or limit orders that appear fraudulent, unauthorized, or suspicious.

6. Shipping and Delivery

  • Processing time: Orders are processed within 24–48 hours after payment confirmation.
  • Delivery time:
    • European Union & Switzerland: 8–10 working days
    • United Kingdom: 6–10 working days
    • South Africa: 8–12 working days
  • Shipping cost: Free for orders over €30.

Once your order has been shipped, you will receive an email with your tracking details.

7. Returns and Refunds

We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.

To be eligible for a return, items must be in their original condition, and additional conditions may apply.

8. Accuracy of Information

We strive to keep all information on our website accurate and up to date. However, we do not guarantee that all product details, prices, or other content are free from errors. We reserve the right to correct any inaccuracies at any time without prior notice.

9. Intellectual Property

All content available on this website — including text, images, graphics, logos, and design elements — is the property of Rovantra or its content providers. Any unauthorized reproduction, distribution, or use of this content is strictly prohibited.

10. Third-Party Services

Our website may rely on third-party services such as payment processors, delivery partners, or analytics platforms. While we work with reputable providers, Rovantra is not responsible for issues arising from third-party systems or services.

11. Limitation of Liability

To the fullest extent permitted by law, Rovantra shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. In all cases, our total liability will not exceed the amount paid for the product in question.

12. Governing Law

These Terms of Service and any related agreements shall be governed by and interpreted in accordance with the laws of Germany.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:
contact@rovantra.com