Refund policy
Store: Rovantra
Address: Arcadiastraße 32, 40472 Düsseldorf, Germany
Email: contact@rovantra.com
Phone: +49 9223 8063660
Full Name: Kathrin Kerstin
At Rovantra, customer satisfaction is very important to us. We are committed to delivering quality products and ensuring a reliable and enjoyable shopping experience. If you are not completely satisfied with your purchase, our team is here to assist you.
1. 60-Day Satisfaction Guarantee
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
2. Return Eligibility
To qualify for a return, the following conditions must be met:
- The product must be unused, unworn, and unwashed
- The item must be returned in its original condition
- All packaging and included accessories must be provided (if applicable)
- A valid proof of purchase such as your order number must be included
Returns that do not meet these requirements may not be accepted.
3. How to Start a Return
To request a return, please contact our support team at contact@rovantra.com and include your order number and the reason for the return.
Once your request is reviewed, we will send you the return instructions and return address.
After the returned item arrives and passes inspection, we will notify you and begin processing your refund.
4. Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received.
Please note that the exact timing may vary depending on your bank or payment provider.
5. Exchanges
We currently do not provide direct exchanges.
If you would like a different size or product, you may return the original item for a refund and place a new order.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include clear photos of the issue when contacting our support team. We will arrange either:
- A free replacement, or
- A full refund
7. Items That Cannot Be Returned
For hygiene and safety reasons, certain items may not be eligible for return. This may include products such as undergarments, personal care items, or opened sealed goods.
Any non-returnable product will be clearly indicated on the product page.
8. Missing or Delayed Refunds
If you have not received your refund after 10 business days, please follow these steps:
- Verify your bank account or payment statement
- Contact your credit card provider as processing times may vary
- If the issue remains unresolved, contact us at contact@rovantra.com
9. Return Shipping
We provide free returns on orders above €30.
For orders below €30, return shipping costs may apply unless the item is defective or incorrect.
10. Customer Support
Our support team is available 24/7 to assist with returns, refunds, and general inquiries.
You can contact us anytime at contact@rovantra.com.