Versand

Store: Rovantra
Address: Arcadiastraße 32, 40472 Düsseldorf, Germany
Email: contact@rovantra.com
Phone: +49 9223 8063660
Full Name: Kathrin Kerstin

At Rovantra, we aim to provide a dependable and efficient shipping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Once your order has been prepared and dispatched, you will receive an email confirmation containing your tracking number and a link to monitor the shipment.

Orders placed during weekends or public holidays will be processed on the following business day.

2. Shipping Destinations & Delivery Times

• Processing time: Orders are processed within 24–48 hours after payment confirmation.
• Delivery time:
  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days
• Shipping cost: Free for orders over €30.

Once your order has been shipped, you will receive an email with your tracking details.

3. Shipping Costs

• Free shipping and free returns on orders over €30
• Orders below €30 may incur a standard shipping fee, which will be displayed during checkout

All prices listed on our website include applicable VAT.

4. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking information. This allows you to follow the progress of your delivery online.

If you do not receive your tracking details within 48 hours after placing your order, please contact us at contact@rovantra.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. Our support team will work with the courier service to resolve the issue.

Rovantra cannot be held responsible for delays caused by courier disruptions, customs inspections, severe weather conditions, or incorrect address details provided during checkout.

6. Address Accuracy

Please ensure that your shipping address and contact details are correct before completing your order. Rovantra is not responsible for deliveries sent to incorrect addresses due to customer input errors.

If you notice an error in your address after placing your order, contact us immediately so we can attempt to update the information before shipment.

7. Multiple Shipments

In certain cases, items within the same order may be shipped separately due to stock availability or logistical reasons. If this happens, you will receive individual tracking numbers for each package.

8. Customer Support

Our customer support team is available 24/7 to assist with shipping inquiries, tracking information, or delivery concerns.

You can contact us anytime at contact@rovantra.com.